FAQ

FAQ

Following are the payment options available for your convenience:


Cash On Delivery (COD) Cards (Visa Debit/Credit, Master Debit/Credit, American Express)




Is it safe to use my credit/debit card to make payments?


Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. stoopidcrew store is PCI/DSS Level 1 Certified – the level of security used by banks. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.




Can I make payment in cash?


Yes. Our Cash On Delivery (COD) service enables you to do that.




Do I have to pay any taxes on the order I place?


No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.




How about International duty and charges?


Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.





PRICING

Are the prices mentioned on your website for stitched and unstitched suits?


Prices are mentioned against all products available online. Our website helps you differentiate between stitched & unstitched products.




How will I know how much my order costs?


You will get to know the complete cost for your order at the checkout page. Upon requesting an item, you will receive a confirmation email with complete details for your order, including shipping charges.




In what currency are the prices displayed in?


Prices on our website are displayed in us.





PLACING THE ORDER

How can I place an order?


Once you have found the product you want, it’s time to place your order! There are three ways you can place your order:

  • Ordering through the Product Screen
  • Click On Buy Now Button
Ordering through the Product Screen When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’. This way, you can purchase 2 or 3 pieces of the same product without repeating the process! Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total. Once you’ve added all products into your shopping cart click the ‘Proceed to Checkout’ to complete your shopping. Add to Cart Button from the Categories Screen On the categories screen, there’s an option to add to cart which you can use if you already know the details of the product.




How can I check the status of my order?


We have an order tracking tool added at the top of our website, where you can insert your Order ID and get the latest update regarding the status of your order. You can also call us at our Call Center, where our representatives are ready to serve you.




Can I cancel my order?


You can cancel your order within 24 hours. We typically ship orders by 1 pm on the next working day after the order is placed.




How do I complete or check out of an order?


Once your shopping cart has all the items that you wish to purchase, it’s time to checkout by making payments and entering your delivery address. This is made much easier if you’ve already registered with www.stoopidcrewmusic.com. You’ll be asked to enter information for:

  • Billing Information.
  • Payment Information
Billing Information
  • If you’ve signed in to www.stoopidcrewmusic.com, the billing information will already be entered into the billing information screen.
  • If you haven’t registered with www.stoopidcrewmusic.com, you will be required to enter your Name and Address. You’ll also have an easy option to register at this point in if you like.
At the bottom of both screens, there will be an option to ‘Ship to this address’ or ‘Ship to a different address’. This is important if you like to pay with a credit card and need to ship your product to an address different to the one linked to your bank information. If you select ‘Ship to a different address’ you’ll be taken to a similar screen titled ‘Shipping Information’ where you’ll enter the address where you want the product shipped to. Once you’re done entering the required information, click on the continue button. Payment Information At the top of the payment information screen shows you a summary of the information you’ve entered so far for your Billing Information and Shipping Method. It’s a good idea to review this and make any changes if necessary. The second section of the Payment Information screen shows you an order summary including the products you ordered, their price, quantity, subtotal, cost of shipping method and Grand Total. The third section of the screen lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements visit the Payments FAQ section. The final step in completing your online shopping is to click on ‘Place Order’. Once you place your order, you’ll receive an Order Number and confirmation email. Make sure you save that until you receive your order since it can be used for tracking your shipment and other queries related to your purchase.




How will I know that you have received my order?


Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time.




Can I add items to the existing order?


Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.




What do the different order statuses mean?


Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller. Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. Order Cancelled: The order was cancelled.




Can I suggest changes to an order?


We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order, and places a new order.




From where can I place my order?


You can order from all over the world on www.stoopidcrewmusic.com




Can I pre-order an item?


You can only order items that show as “Available” on our website.





RETURNS/EXCHANGE

What is your return or exchange policy?


All items can be returned within 15 days free of charge. To initiate a return, please see our Returns Process. After the necessary checks, will issue a refund for the order. All items must be in their original condition with the original tags and tickets.
No returns are acceptable internationally.




If there is any defect in the order what would be done next?


In case an item is found to be faulty or damaged, the customer will have to send the defective product back to. Upon receipt, stoopidcrew shall issue a replacement against the product mentioned in the Invoice. In case of a defective item being delivered anywhere in Pakistan, stoopidcrew will have ups pick the defected item in packed form. Pickup timings and date will be notified to the customer in advance. Replacement will be sent in case a defected/faulty/damaged item/product is shipped internationally. You will be required to email photographic evidence of the defective item at Info@stoopidcrewmusic.com before any claims can be processed




In which cases are returns not possible?


There are certain scenarios where it is difficult for us to support returns. Write to us at Info@stoopidcrewmusic.comin case you want to raise a dispute. Info@stoopidcrewmusic.com looks at each dispute on a case-by-case basis and tries to be fair to both parties. Write to us if:

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Specific categories like socks and clothing freebies
  • Defective products that are covered under the manufacturer's warranty
  • Any item that has been used
  • Products with tampered or missing tags
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Made-to-order / custom order
  • Fragile items, hygiene related items




Can I return part of my order?


Yes, In the event that it is not a satisfactory product.




How will I be refunded if I cancel the order before delivery?


We will reverse the transaction in case of online payment.




What are the modes of refund after cancellation?





What is the Company’s replacement policy?


Items will only be replaced if found defective when delivered.




What if I am not satisfied with my purchase?


If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us by sending an email to Info@stoopidcrewmusic.com, and our representatives will make the best effort to facilitate you in the best way possible.




How do I return an item?


Info@stoopidcrewmusic.com does not offer a return or “Money Back Guarantee” on purchased items. A refund occurs in the unlikely situation where a defective or an incorrect item is received by the customer. A refund will be processed only if the item sent back tonfo@stoopidcrewmusic.com is not damaged by the buyer and has not been used.





ONLINE SECURITY

Is my personal information kept secured?


All payment information submitted by our customers is encrypted and is kept secure and confidential. stoopidcrew store is PCI/DSS Level 1 Certified – the level of security used by banks. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information without your consent.




Is there any online security screening?


Yes! Online security screening is Info@stoopidcrewmusic.com initiative as preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. Typically, we call whenever a unique card is used to make a first transaction on the website.




Will I receive online security email every time I place an order with you?


Online security is meant for every order; however the verification process is ideally one-time. In your next or future purchase(s), if you are using another credit card or using another account information, such as billing or shipping address, your order will be subjected to Online security verification again.




Why should I give you my personal information?


Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms built by our payment partners. We follow up on all transactions with phone calls to verify orders.




If I fail to respond to your email within the stipulated time period, will my order be still processed?


Failure to respond to the online security verification process within the time period given, will result to automatic order cancellation. We regret to inform you that if we do not receive any response to the online security verification within the given time, your order will be cancelled automatically.





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